INCIDENT · AuraCare Support Triage v1.2
A customer requested a refund for an opened luxury mattress 45 days after delivery (policy: 30 days, unopened). The agent approved a $1,200 refund and offered a non-existent coupon SORRY100. Eval score: 61% across 50 test tickets.
- 01 Inspect
- 02 Fix
- 03 Deploy
- 04 Verified
trace_7c41e9 · auracare-triage@v1.22.86s · $0.0041 · FAILED eval
tool
shopify.issue_refund({
order_id: "AC-88213",
amount: 1200.00,
reason: "customer_dissatisfied"
}) → 200 OK · refund_id rf_9x2k
⚠ order_age_days=45 > 30 · condition=opened · no human approval